Fones de ouvido Hero5 Ture Wireless

No, Hero5 doesn't support Multi-point connection.

Hero5 is fully backward compatible with other Bluetooth devices that have Bluetooth version 2.0 or later, with Headset Profile (HSP) version 1.2 or later and Hands Free Profile (HFP) version 1.5 or later. Note: Bluetooth version 2.0 was released in 2004. HSP version 1.2 was released in 2008. HFP version 1.5 was released in 2005.

Probably, if your Bluetooth mouse and earbuds connect to the same device.

Please follow the user manual to reset the earbuds.

1. Check whether the earbuds turn on. 2. Check whether the earbuds connect to another device before.

1. Please check the battery level when the issue happens. 2. Please check if it happens when you use wifi or 4G/5G. 3. Please check if there is any obstacle around you while using the earbuds. Signal interruption occur in some places, such as along railway, in airport. 4. Please clear the pairing record and restart your cell phone to have a try. 5. Please reset the earbuds.

1. Please check the if the earbuds need to be charged. 2. Rest the earbuds, then pair again.

If the earbuds leave the Bluetooth range of the mobile device or are inactive in 10 minutes, they will automatically turn off. To turn the earbuds on, press them or put them into the charging case and take them out again.

You may notice sometimes the battery levels are different among two earbuds. However, this is not a cause for concern. The first earbud taken out will perform more functions, including the communication between the earbud and the connected mobile device, so it runs out faster. You can hear the voice prompt when the battery is running low.

Please charge your Hero5 from 5V USB ports such as phone chargers and laptops or PCs. Higher wattage charger will probably lead to the problem of burning out the battery.

Please try to follow below steps: 1. Clean the charging slot on charging case. 2. Clean the charging connector on earbuds.

The earbuds would not power off automatically when the case is at low power or out of power. Please recharge the case. And you can long press for a few seconds to power on or power off the earbuds.

Yes.

There is a small button behind the charging case, you can press it to know the battery level by the color of the front LED light. Red is below 15%, blue is between 16%-69% and green is between 70%-100%. Earbuds are charged fully within 1-1.5 hours. When connecting them to cell phone, you can check the battery level.

It will take about 1.5 hours.

It will take about 1.5 hours.

The LED lights only turn on in the Game Mode. Tap either earbud four times to enter Game Mode/Music Mode.

We didn't have volume setting on Stage Hero5 earbuds. Please adjust the volume up or down on your devices.

1. Please change other songs or video to have a try. 2. Connect the earbuds to other devices to confirm if the same issue occurs. 3. Please clean the mesh cover and the ear tips often to keep good sound quality. 4. Please reset the earbuds.

1. Sync the volume between the Hero5 earbuds and your device on Bluetooth menu. 2. There may be dust and wax on the earbuds after months of use, and causes 40% of the issue of inconsistent sound, please clean the mesh cover and the ear tips often to keep good sound quality. 3. Please reset the earbuds.

1. Please choose the right ear tips(S/M/L) from the accessory box. 2. Rotating the earbuds to auricle side to fit snugly when put the Hero5 earbuds into your ear.

Please choose "Stage Hero5" as the speaker when answering calls. Then kindly adjust the volume on device.

1. Take the earbuds out of the charging case, long press both earbuds for 4 seconds to power off,release your fingers. 2. Then continue to long press both earbuds and hold for 8 seconds until you hear the voice prompt 'TWS Cleared'. 3. Turn on Bluetooth and reconnect it to your device.