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Privacy policy

Effective date: 1 August, 2021


Your privacy is important to Coolmetech so we’ve developed this Privacy Policy. We have revamped the Privacy Policy front and back so that from the effective date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for all Coolmetech products and services, unless a separate privacy policy is provided for a specific Coolmetech product or service.

This Privacy Policy contains the following sections:


  • Our Commitment to You
  • The Information We Collect and How We Use It
  • Legal Bases for Use of Your Information
  • Data Subject Rights and Your Choices
  • Third Party and Social Media Linked Sites
  • Updates to the Privacy Policy
  • Contact Us

Our Commitment to You

This Privacy Policy sets out how Coolmetech Co.,Ltd (referred to as “coolmetech”, “we”, “our” or “us”) collect, use, disclose, process and protect any information that you give us when you use our products and services located at and our applications. Should we ask you to provide certain information by which you can be identified when using Coolmetech products and services, it will only be used in accordance with this Privacy Policy and/or our terms and Terms of Service.

The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Coolmetech.

In this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Coolmetech has access to that individual. Such personal information may include, but not limited to the information you provide to us or upload, the information specific to you that may be assigned by us (as defined in the “The Information We Collect and How We Use It” below).

By using Coolmetech products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

If you have questions or concerns regarding our Privacy Policy or practices, please contact us at We will be happy to address them directly.

The Information We Collect

Information you provide to us or upload(including your contact details):
  • Name, address, email address, postcode, mobile phone number.
  • Information about purchases or other transactions with us, such as product type, serial numbers, receipt information, shipping address.
  • Information about your customer service and maintenance interactions.
  • If you choose to participate in Coolmetech marketing activities (including filling the online questionnaire,) related to our products and services, information provided in connection with such activities.
  • User-generated content you provide to us which may be uploaded to our US official website.
  • Any other information you choose to directly provide to Coolmetech in connection with your use of the Services.
Location information(only for specific services/functionalities) : various types of information on your location (e.g. IP address) collected from your computer or mobile device when you provide your feedback through our Warranty Claim page on the website.
User behavior information:information related to your use of certain functions, apps and websites by using cookies and other anonymous identifier technologies.
Device or SIM-related information (only for specific services/functionalities): information related to your device. For example, IP address, IMEI number.
Information specific to you that may be assigned by us:we may collect and use information such as your account ID.
Information specific to you that may be assigned by Third Party Service Providers:we work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

How the Personal Information Can be Used

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to Third-Party Service Providers (defined below) for the purposes stated in this Privacy Policy.
Here are more details on how we use your information (which may include personal information):

Setting up your Account.Personal information collected when creating an Account on our websites is used for creating the personal account and profile page for the user.
Processing your purchase orders.Information relating to e-commerce orders may be used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number is used to cross check the order with the delivery partner as well as the actual delivery of the parcel. The receipt details, including name, address, phone number and postal code are for delivery purposes. The email address is used to send parcel tracking information to the user.
Collecting your feedback.The feedback you choose to provide is valuable in helping Coolmetech makes improvements to our services. 
Internet Protocol Reporting. When you use our websites, we collect your IP (Internet Protocol) address to monitor website traffic and to provide you with customised service. We use IP addresses to recommend services that are more appropriate for your country or region based on your traffic and geographic data. We do not collect IP addresses for the purpose of identifying users.
Conducting promotional activities.If you enter into a contest, customer questionnaire and similar promotional activities, e.g. via Coolmetech’s Facebook page or other social media platforms, we may use the personal information you provided to administer those
Provide marketing materials to you via email. We may provide marketing materials to you relating to Coolmetech products and services via email after we obtain your prior explicit consent.
Conducting analysis of your device to provide a better user experience. Coolme tech may conduct the analysis, so as to further improve the performance of our services.

Sharing Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 

Legal Bases For Use Of Your Information

The legal bases for using your information as set out in this Privacy Policy are as follows:

  • Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with: the Terms of Services of our websites which you accept by browsing the websites/registering; and/or our contract to provide our Services to you).
  • Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security for our websites, products, applications; operate our business and our Services; ensure safe environments for our staff and visitors; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud and to know the customer to whom we are providing Services).
  • Where we have your consent, in accordance with applicable legal requirements, to use your information for a particular purpose.
  • Where we use your information to comply with applicable legal obligations (for example, keeping track of purchases for tax and auditing purposes).
  • Other circumstances of personal information use only to the extent it is allowed explicitly under local data protection laws.

Data Subject Rights and Your Choice

Coolmetech recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways Coolmetech makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information.

Access, update, correct, erase or restrict processing your personal information

  • You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
  • A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra request of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
  • If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please contact us at
  • You have the right to obtain from us the erasure of your personal information. In the following situations, you can request us to delete personal information.

If we decide to delete your personal information in response to your deletion request, we will also notify the subject who obtained your personal information from us as much as possible at the same time, and require it to be deleted in time (unless laws and regulations provide otherwise, or these entities have independently obtained your authorization).

  • You have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to local applicable data protection laws, we shall only process your personal information under applicable circumstances in local applicable data protection laws and inform you before the restriction of processing is lifted.
  • You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
  • You have the right to receive your personal information in a structured, commonly used format and transmit the information to another data controller.

Retention of Personal Information

We will only retain your Personal Information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. When we no longer need to use Personal Information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.


We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the Website. Unfortunately, the transmission of information via the Internet is not 100% secure.

It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.

We recommend that you take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as "friendly names") may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.

Third Party and Social Media Linked Sites

The Website and online services may contain links to websites or online services operated by third parties. Once you leave the Website, your activities are governed by the terms of use and privacy policies of the third party websites and online services. is not responsible for the privacy practices or the content of these websites and online services, and we encourage you to carefully read the terms of use and privacy policies of any website and online service you visit.

The Website may contain social media features, such as Facebook "Like" buttons. These features may collect information about your device's IP address, set cookies to facilitate interaction with social media features or link you to a social media website where you may post Personal Information, and collect information from your social media account (such as Facebook, Twitter, Instagram etc.) you use to login in the Website, such as your name, birth date, picture, and other details you may have associated with the social media account,. All interactions with social media features are governed by the privacy policy of the social media company providing the feature.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time, so please review it frequently. If we change our Privacy Policy, we will post the revised version here, with an updated revision date.

Contact Us

If you have complaints or concerns about this Privacy Policy, please contact us at

Thank you for taking the time to understand our Privacy Policy!