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Shipping & Return

Shipping

Delivery Address

We can ship to most of the countries in the world. But PO boxes and military addresses (APO, FPO, DPO) can not be shipped to. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. On the contrary, please contact us at service@coolmetech.com within 24 hours of submission. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. And if any loss is caused by the wrong shipping address, it won’t be covered by the warranty policy. You must include a daytime telephone number for all orders. Occasionally packages are returned to Coolmetech as undeliverable. When the carrier returns an undeliverable package to Coolmetech, please contact Coolmetech to make arrangements for reshipment.

It takes longer than usual for delivery due to COVID-19, and the local post office may deliver your package to your door, your mailbox, or pick up points. Please keep an eye on the tracking information after your order is shipped out. 

Shipping Orders

Normally orders will be shipped out within 2-5 business days of processing payment. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed (eg, during holiday times).  Orders may be delivered in separate shipments. 

All purchases through Coolmetech.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Shipping Fee

Costs vary by country. You can check it when place the order. 

Shipping Parties

We corporate with the local Post and some logistics companies. Products are shipped via their standard service. If you want to receive the product within a few days, please contact us at service@coolmetech.com to change it to the Express. But it will cost you additional fee.

Delivery Time

It generally takes 7-20 business days shipping from China warehouse but varies for different countries and areas. Most Coolmetech.com orders will be processed by Amazon, and shipped directly from Amazon distribution center. When you place an order on the Coolmetech website, you will receive a shipping info email from Amazon and/or one from the website. Please check your registered email inbox for your order status and the estimated delivery date.

Order Tracking

Please note it usually takes 2-3 business days for the carrier to update information online once the product is shipped. You can check the status on the local post system or 17track website. Additionally, you can track it through the "Track Order" page. 

Please contact us within 6 months if you don’t receive the order, our representative will resolve the issue within 24 hours. Please note that overdue requests may not be accepted.

Missing/Lost Product

Please contact the carrier to process first if the parcel is missing or lost. But we will resend or refund if they can't solve the problem which is caused by us.

Customs Tax

Normally customers won't be charged any additional fees via regular mail. However, customs tax may apply for imported goods/services in some countries. It is regulated by the country law. Coolmetech is responsible for the tax invoice charged. Please email us at service@coolmetech.com if the product is taxed.

 

Return

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

To start a return, you can contact us at service@coolmetech.com. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@coolmetech.com.

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